Last updated: October 6, 2025

This Privacy Policy describes how RentGo Tbilisi (“we”, “us”, “our”) collects, uses and protects your personal data when you visit or use our website rentgotbilisi.com (the “Website”) and the car rental services promoted under the concept “Car Rental Tbilisi No Deposit, No Credit Card” in cooperation with local partners.

1. Who We Are

RentGo Tbilisi is a local-focused car hire intermediary based around Tbilisi, Georgia. We do not own vehicles ourselves. Instead, we cooperate with independent local car rental companies (“Suppliers”) and help travellers find car rental offers, including Car Rental Tbilisi No Deposit, No Credit Card options where available.

2. Data We Collect

We may collect the following types of personal data:

Contact details: your name, email address, phone number and (optionally) home address when you send an enquiry or request a booking.
Booking details: rental dates, vehicle category, pickup and drop-off location, flight number (if you request airport pickup), and accommodation address for delivery.
Identification: driver’s licence and passport/ID details are usually collected and checked by the local Supplier at pickup, as required by law and insurance. In general, we do not store copies of these documents unless strictly necessary for legal or support reasons.
Website usage data: IP address, browser type, device type, operating system, pages visited, referral sources and similar technical data, collected via server logs and cookies.
Communication data: information you send to us by email, contact form or messaging apps, including questions, feedback and booking-related messages.

3. How We Use Your Data

We use your personal data for the following purposes:

To handle enquiries and confirm, manage or modify your car rental booking.
To communicate with you about your reservation, pickup, delivery, or support before, during and shortly after the rental.
To share necessary booking details with the local Supplier so they can prepare the vehicle and complete the rental contract with you.
To comply with applicable legal, tax and regulatory obligations.
To improve our Website, content and services through anonymous or aggregated analytics.
To protect the security of the Website, prevent abuse and detect technical or fraudulent issues.

4. Legal Basis for Processing

Where required by applicable data protection laws (for example, in the EU/EEA), we rely on the following legal bases:

Contract performance: processing data necessary to handle your booking request or reservation.
Legitimate interests: improving our services, preventing misuse, and ensuring the security of our systems, provided these interests are not overridden by your rights.
Legal obligations: processing required to comply with applicable laws, such as tax or accounting rules.
Consent: where you choose to sign up for optional communications or allow certain cookies; you can withdraw consent at any time.

5. Data Sharing

We do not sell your personal data. We may share your data only with:

Local Suppliers: independent car hire companies in Tbilisi and other regions of Georgia, in order to confirm and provide your rental.
IT and hosting providers: companies that host or maintain our Website and email services, under strict confidentiality and data protection obligations.
Professional advisers: such as lawyers or accountants, where reasonably necessary for legal or accounting purposes.
Authorities and regulators: where we are legally required to do so, for example in response to law enforcement requests or to protect our rights.

6. Cookies and Analytics

Our Website uses cookies and similar technologies to:

enable basic website functionality and security,
remember certain preferences (for example, language where applicable),
analyse traffic and usage patterns in an aggregated or pseudonymised form.

By using the Website, you agree to the use of cookies as described in this Policy. You can adjust your browser settings to block or delete cookies, but some parts of the Website may not work correctly if cookies are disabled.

7. Data Storage and Security

We store your personal data only for as long as necessary to fulfil the purposes outlined above, including:

managing bookings and providing customer support,
complying with legal, tax and regulatory requirements,
resolving disputes and enforcing our agreements within a reasonable period.

We use appropriate technical and organisational measures to help protect your data from unauthorised access, loss or misuse (for example, secure servers, restricted access, and encryption where appropriate). However, no online service can be completely secure, and you share information at your own risk.

8. International Data Transfers

Because we cooperate with local Suppliers in Georgia and potentially use service providers in different countries, your personal data may be transferred and stored outside your country of residence. Where required by law, we take steps to ensure that such transfers provide an adequate level of protection for your data.

9. Your Rights

Depending on your location and applicable law (for example, EU/EEA data protection rules), you may have the right to:

request access to the personal data we hold about you,
request correction of inaccurate or incomplete data,
request deletion of your data, where legally permitted,
request restriction of certain types of processing,
object to processing based on our legitimate interests, where applicable,
request data portability for certain data you have provided to us, where technically feasible,
withdraw consent for marketing or specific uses at any time, where processing is based on consent.

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request for security reasons.

10. Third-Party Links

The Website may contain links to external websites or services (for example, local Suppliers, travel resources or partners). We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies before providing any personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations. Updated versions will be posted on this page with a revised “Last updated” date at the top. We recommend that you review this Policy periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us.